FREQUENTLY ASKED QUESTIONS
We're here to make things simple. Check out our FAQs for quick and easy answers to your most common inquiries
I'm on a tight budget. Can Rift Digital still help me?
Absolutely! We understand the challenges small businesses face. Rift Digital offers cost-effective digital marketing packages tailored to your specific budget and needs. We understand the frustration of feeling left behind, of being told you need a massive budget to succeed online. That's why we're committed to breaking down those barriers, offering accessible, innovative solutions that empower you to compete in the digital landscape.
How can Rift Digital help my small business grow online?
Rift Digital specialises in providing affordable and effective digital marketing solutions for small businesses. We offer services like search engine optimisation (SEO) to improve your online visibility, social media management to engage your audience, and website design to create a professional online presence. We use Smart Builder to create SEO-optimised websites, ensuring strong visibility in search results through effective on-page techniques. Additionally, we use Social Smarts to enhance your social media presence, driving organic engagement and building a loyal audience through consistent, valuable content and community interaction. This combination creates a powerful foundation for sustainable online growth.
What makes Rift Digital different from other digital marketing agencies?
We create a "rift" from traditional agency models by focusing on delivering affordable expertise. We provide professional-grade digital solutions designed for small business budgets, breaking the mould of high agency fees. We offer all-in-one solutions, consolidating your online needs from website design to social media and email, eliminating the need for multiple agencies. We understand that small businesses have varying needs, and offer flexible tailored support, providing both DIY tools and managed services. And finally, we are results driven technology focused, we use automation and innovative tools to maximise your efficiency and achieve tangible outcomes. We are focused on creating a different experience for small business owners.
I don't understand digital marketing. Can you explain it in simple terms?
Think of digital marketing as building your online storefront. We help you get found when customers search online (local SEO helps you show up on Google Maps), and make sure your shop looks great (Smart Builder helps you build a professional website). We also help you build and maintain a consistent presence on social media. Social Smarts allows you to schedule your posts, track how well your content is performing, and organise your social media content efficiently. We'll guide you through each step, so you understand how to use these tools to bring more customers to your business, without any confusing jargon.
What is Social Smarts, and how can it help me manage my social media?
Think of digital marketing as building your online storefront. We help you get found when customers search online (local SEO helps you show up on Google Maps), and make sure your shop looks great (Smart Builder helps you build a professional website). We also help you build and maintain a consistent presence on social media. Social Smarts allows you to schedule your posts, track how well your content is performing, and organise your social media content efficiently. We'll guide you through each step, so you understand how to use these tools to bring more customers to your business, without any confusing jargon.
Can Social Smarts help me collect and display customer testimonials?
Social Smarts is primarily designed to streamline your social media management. It allows you to efficiently schedule posts, monitor your social media analytics, and manage your content. You can launch viral campaigns that rewards customers for leaving reviews helping you build more reviews.While it doesn't directly collect and display testimonials, it can be a valuable tool for sharing positive customer feedback that you've gathered from other sources. You can use it to publish customer quotes or reviews that you've received via email, website feedback, or other platforms, helping to build your social proof.
Is Social Smarts easy to use for a small business owner with limited tech skills?
Absolutely. Social Smarts is designed with simplicity in mind. It has an intuitive interface and user-friendly features, so you can easily manage your social media even if you're not a tech expert. We will provide training, and support.
I need a website but don't know where to start. Can Smart Builder help?
Yes! Smart Builder is a user-friendly website builder that allows you to create a professional website without any coding experience. It offers pre-designed templates and drag-and-drop functionality, making it easy to build a website that reflects your brand. This will help with DIY website design, and small business website development. Even if you decide to have you website done by us, you will have access to easily update and maintain your site.
Can I create an e-commerce store with Smart Builder?
Yes, Smart Builder supports e-commerce functionality, allowing you to sell products and services online. You can easily manage your inventory, process payments, and track orders.
Is Smart Builder mobile-friendly?
Absolutely. All websites created with Smart Builder are responsive and mobile-friendly, ensuring they look great on all devices. This will help with your mobile website optimisation.
Can Smart Builder help with my website's SEO?
Yes, Smart Builder provides built-in SEO tools to help you optimise your website for search engines. This includes features like customisable meta tags, sitemap generation, and mobile optimisation. This will help with your on page SEO, and your website SEO strategy.
What's included in your Brand DNA Design?
Our Brand DNA Design Document is your brand's strategic compass, not just an outline. We distill your core values, target audience, and messaging into a clear, actionable guide. This document ensures consistent and impactful communication across all platforms, creating a powerful and recognizable brand presence. It also includes specific guidelines for your visual identity, detailing your brand's approved typography, proper logo usage, and defined colour palette. This document helps us create a bespoke plan that is perfect for you, and not a generic plan like traditional agencies provide.
What's included in a 30-second video ad?
Our 30-second video ad includes a script, high-quality visuals, professional voiceover, curated music, engaging captions, branding, and dual format MP4 files.
How much do you charge for videos longer than 30 seconds?
We charge $30 per 15-minute increment for videos exceeding 30 seconds.
What's included in your blog writing service?
Our blog writing service includes SEO-optimised content (1000+ words), premium images, keyword research, topic generation, and meta descriptions with internal and external links.
What is the difference between the once off blog, and the monthly blog plans?
The once off blog is a single blog post for $260. The monthly blog plans are for 2, 4 or 8 blogs per month, at a discounted rate.
What's included in your 'Done for You' social media posts?
We create engaging social media posts tailored to your brand, which we then post to all of your social media channels. The price of the service is dependent on the amount of posts per month.
What does the DIY Plan for $29 per month include?
For $29 a month, the DIY Plan gives you access to our Social Smarts platform, providing AI Content writing, scheduling tools, content calendars and analytics to empower you to manage your social media effectively.
What are Email Marketing Automation Sequences, and how can they benefit my business?
Email marketing automation sequences are pre-written email campaigns designed to nurture leads and drive sales, priced at $494. They help you stay connected with your audience and automate your email marketing efforts.
Discuss your digital goals with us today!
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